There are three kinds of admins in Jira Cloud. You should choose the one, you want to grant:
site-admins - these users can manage billing, users, restore Jira and so on. You grant the site-admins permission by including a user to the site-admins group.
Jira administrators - they can create projects, create backups, manage workflow schemes and so on. You can grant Jira administrator to a user by including this user to any group, which is defined for the Administer Jira permission in the Global permissions. You can find more info about Global permissions here:
Project administrators - these users can create components, versions in a project. They have limited permissions to edit workflows, screen. They can assign users to roles. If you want to make a user as a Project administrator, you should grant the Administer Project permission to this user in the project permission scheme. You can find more info on project permission schemes here:
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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