Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I find all the issues which are resolved and SLA breached

JQL to find out the issues which are resolved with SLA breached.

2 answers

2 accepted

2 votes
Answer accepted
Guilhem Dupuy Community Leader Mar 03, 2021

Hi @Gajanan Sasane ,

You could try the following JQL :

resolution IS NOT empty AND "Name of your SLA" = everBreached()


Let me know if it helps,


Hi @Gajanan Sasane ,

JSM SLAs have search functions that you can use. A JQL like:

resolution is not EMPTY AND "Time to resolution" = breached()

for the SLA "Time to Resolution" should work.

For the Jira Core and Jira Software (and also Jira Service Management), Jira SLAs are not applicable but you can use Time to SLA to identify resolved issues with breached SLAs.

Just do your SLA configuration as usual. Then navigate to the reports section, enter the JQL that contains Resolution is NOT EMPTY expression, and select EXCEED as the SLA status and Voila!

Screen Shot 2021-03-03 at 11.48.40.pngTime to SLA comes with a lot of fantastic features like advanced reporting, ability to generate SLA data for your existing issues, ability to show SLAs in customer portal and so much more...

Please let me know if you have further questions.



Please note that I'm a member of the Snapbytes team who developed Time to SLA. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

335 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you