Hi @Gajanan Sasane ,
JSM SLAs have search functions that you can use. A JQL like:
resolution is not EMPTY AND "Time to resolution" = breached()
for the SLA "Time to Resolution" should work.
For the Jira Core and Jira Software (and also Jira Service Management), Jira SLAs are not applicable but you can use Time to SLA to identify resolved issues with breached SLAs.
Just do your SLA configuration as usual. Then navigate to the reports section, enter the JQL that contains Resolution is NOT EMPTY expression, and select EXCEED as the SLA status and Voila!
Time to SLA comes with a lot of fantastic features like advanced reporting, ability to generate SLA data for your existing issues, ability to show SLAs in customer portal and so much more...
Please let me know if you have further questions.
Please note that I'm a member of the Snapbytes team who developed Time to SLA.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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