I have a business board set up and I can close issues but they continue to show on the board. How can I set it so 'Documented tickets' will no longer show on the board, but can be seen if needed?
Business boards are simple in their implementation. They map columns for each status, and that's it. There's no hiding or ignoring, they show you what you have.
I am sorry, but you are stuck on this one, there is no hiding.
yes and no...
The business project comes w/ a default board when created that is, as Nic points out intentionally limited. These boards cannot be modified to have quick filters, etc. However, you can create a more fully featured Kanban board. In that board you can then add a quick filter to hide the 'Documented tickets' on demand.
LMK if that doesn't make sense.
Honestly I don't understand any board that doesn't allow you to close/hide etc the tickets. Who would think this is a good idea? I cannot imagine anyone frankly! We opened a business board to take care of business items but I don't want to see the 100 things I have completed forever and ever. We will make a kanban board and be done but really this is one of the stupidest things I have ever heard! And frankly I cannot imagine this would be such a hard feature to add!
Its like the service desk portal where the search is now in the upper right corner where no one even notices it and so everyone thinks they are landing on a blank page. Why would you take away the search from the center of the page, when it is a customer portal / knowledge base where you want people to come and search for answers before opening a ticket! Some of the things Jira does makes me really shake my head.
I think you've misunderstood the business boards. They take their config directly from the project and don't have much flexibility because those processes don't need it.
All the more complex stuff is for doing things Agile, which is in Jira Software.
In Software, you either end a sprint with closed items (Scrum), or release a block of done stuff (Kanban) to clear out the done column. With business boards, it's automated - if an issue in the done column is not touched for 14 days, it will vanish off the board.
I haven't confused anything. I just dont want everything left on my business board open forever. The list of completed grows too long and you cannot manage it. If yoiu could simply close them like on other boards, there would be no problem. I am hard pressed to see any use for a board that nothing is ever closed/removed from sight!
Again, the business boards are intended to be simple and minimal. You should not need "control". For configurable boards, move to Software.
If you have issues that never go away, then you need to look at why. As you're on Cloud, it's unlikely to be a bug (as no-one else is reporting it), so I suspect you're doing something that affects the removal rules.
Hi @Jack Brickey , two questions.
1. I understand that the board is simplified, doesn't allow configuration, etc. I currently have 1 workflow on this project, and all that workflow's states are presented as columns, so far so good. What happens when I add another issue type to the project, which is linked to a different workflow? How will 2 workflows be represented by this unconfigurable board?
2. You mentioned above to "create a new Kanban for your project". In anticipation that the stock board won't cut it, how does one create a Kanban board for a Business Project? I've looked on the Board page, and various Project Settings pages, and I don't see any obvious way to do this.
1) the new issuetype would adhere to the single workflow. w/ simplified WF there "can be only one". just like in Highlander. :-)
2) you go to the Boards page and click on the "Create board" button (top right). Likely you will want to create a filter and save it and use it for defining the board. If you do not see the button then you do not have permissions to create - speak to your admin.
The issues simply are filtered 'off' the board to keep it clean and not have the Done column grow infinitum. You can always find them using a JQL search filter, e.g. project = xxx and status = done.
To reiterate boards are simply a graphical view of issues based upon some filter. In general they are intended to keep the most important open issues in front of you so you can manage your work. The business board is a simplified default board that often satisfies most users dealing w/ non-SW projects. For me that are great to get folks started but ultimately become too limited once you become comfortable w/ how boards work and what you can do w/ the more customizable Kanban or Scrum boards.
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