How can I change the outgoing email address?

I was able to change the incoming email address through Project Settings > Channels > Customer Permission > "change the Global settings." however this only lets me choose the incoming one, not the outgoing one.

I found this article https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html

But it seems to be outdated or something as there is no "Settings" Option and neither is there a "Summary" option.

 

I hope someone can help me as I've wasted the past 2 hours trying to figure this out.

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 09, 2020

Hello Alex,

Welcome to Atlassian Community!

Checking the details you provided, I believe that you are using a next-gen project, that's why you can't find the option mentioned in the documentation.

To confirm if it's a next-gen, go to your project and on the bottom left you will see the information:

Screen Shot 2020-03-09 at 16.26.20.png

If it's indeed a next-gen, then we must wait for the feature to be implemented:

Click on vote and watch for the above feature to receive future updates.

If it's not a next-gen, then you can change the email by going to Project settings > Notifications.

Regards,
Angélica

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