Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I add a property for a user on JIRA cloud?

I am using JIRA cloud instance and have followed instructions in 

But, I do not see "Edit Jira properties" when I click on the  button to the right of "Login as user", this has been tried for a "Trusted" user and for an "Org & Site admin" user. 

Has the feature been removed for JIRA cloud users, this is required for one of the third party apps I use? 

1 answer

0 votes
Dario B Atlassian Team Sep 26, 2019

Hi @Vishal Vaswani ,

This is a known issue tracked as:

As you can see this bug is currently in progress so you may want to vote for it and set yourself as a watcher to be notified on any progress.

In the meanwhile, you can use the workaround listed in the bug ticket description:


To access the User properties you can use this link:

  • https://<host><id>

To access the Project roles you can use this link:

  • https://<host><username>


I hope this helps.



Thanks @Dario B for your reply, 


does work BUT the property added using this method cannot be retrieved using API call like : 


as I do not see any method to fetch username, so I tried  


and this returns 404 


errors: { },

errorMessages: [

"The property <Key-I-Added> does not exist."


httpStatusCode: {

present: true




Please suggest a fix. Thanks in advance. 





Dario B Atlassian Team Oct 01, 2019

Hi @Vishal Vaswani ,

This is a common misunderstanding caused by the fact that the User Properties you set from the UI have the same name of the User Properties used by add-ons. We already have a Documentation request open asking to make some clarity on this:

As you can read in there:

The user properties that can be set via the user profile page and the user properties exposed in the JIRA REST API are actually two completely different storage mechanisms, which explains why user properties set from EditUserProperties.jspa are not returned when you call the REST API.

[...]to retrieve user properties using a GET request on /rest/api/2/user/properties, they must be set with a PUT to /rest/api/2/user/properties/{propertyKey}

We absolutely recognize the confusion that having two different sets of user properties can cause, and we intend to rectify this in the future.


Also, the exact same behavior you are facing was reported as a bug:

And, as you can see, it has been closed as "Invalid" with the below explanation:

There is a free add-on for JIRA Cloud that provides the ability to edit user entity properties, which are accessible via the user entity properties REST API discussed on this issue

We know that one of the most common use cases for user properties is workflow automation. For that reason, add-ons like the new JIRA Misc Workflow Extensions add-on for JIRA Cloud have also implemented their own user interfaces for setting and managing user properties.

The reason we are not planning to expose a REST API for the legacy user preferences/properties that are currently not accessible via REST is that we are making a number of changes to how users are stored in Atlassian Cloud as we roll out Atlassian accounts. Unfortunately, migrating legacy user preferences to the new user entity properties available via REST is not straightforward.


So, in order to summarize:

  1. The only user properties returned by sending a GET request to the /rest/api/{version}/user/properties endpoint are the one set by sending a PUT request to the /rest/api/{version}/user/properties/{propertyKey} endpoint (where {propertyKey} is the name of the property we are trying to set). 
  2. The User properties you set from the UI are some legacy user properties
  3. There is a free add-on for JIRA Cloud that provides the ability to edit user entity properties, which are accessible via the user entity properties REST API discussed on this issue


I hope this explains.



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

284 views 14 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you