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Good morning community. Someone had problems with the bigpicture plugin. only with the scope module?

Cristian Zuccalá
Cristian Zuccalá Oct 29, 2020

 problems with the bigpicture plugin.
only with the scope module?

error bigpicture 29-10-2020.JPG

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Cristian Zuccalá
Cristian Zuccalá Oct 30, 2020

Pick up the tickets via our Service Desk 5 days ago ..

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Mateusz Sołowianiuk
Mateusz Sołowianiuk
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Nov 02, 2020

HI @Cristian Zuccalá 

Thank you for doing so! Verifying the status of your ticket, I confirmed that the fix is ready and will be released with the next BigPicture's hotfix release on Jira Cloud.

I hope that this clarifies. 

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

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Cristian Zuccalá
Cristian Zuccalá Nov 02, 2020

After 8 days, we still have the same problem.

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Mateusz Sołowianiuk
Mateusz Sołowianiuk
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Oct 30, 2020

Hi @Cristian Zuccalá and @Tommi Sormunen 

We are terribly sorry that you experience problems with your plugins. Unfortunately, I am unable to provide you with the resolution based only on the ID of the error, hence, I invite you to raise support tickets via our Service Desk 

I am sure that our team of experts will be able to assist in getting the plugin back to noraln in a timely manner. 

I hope that this is satisfactory. 

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

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Tommi Sormunen
Tommi Sormunen Oct 30, 2020

Ticket done week ago, problem still exist, cannot do anything with Big picture...

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Tommi Sormunen
Tommi Sormunen Oct 29, 2020

Hi same problems here, in gantt and resources modules also. 

bpwont work.png

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