This is not a specific question, but I'm hoping to get some input as to how my small department is using JIRA.
A year ago, we started using JIRA and we were very happy with the many options and how fast we could adapt it to our needs. We have a server hosted at a company near us and everything has been working great.
This summer, it was decided to try and use JIRA, not only as our workflow, but also as a database for the many files we use in our production. Files, which often are around 1gB.
Being a bit worried, by this sudden influx of large files (1gB-file to around 1000 issues and rising) I asked our hosting company, if they saw any problems with this approach. They did not.
Fast forward to now, our JIRA instance is running very poorly. Originally, we had simply run out of disk space, but after increasing that this week, we are still facing performance issues. For more info, we have around 30.000 issues in total, 100 custom fields and around 1000-2000 issues with large attachments and rising.
I asked our hosting company, to look into increasing the performance on the server our JIRA instance is running from, but they charge a significant price for this.
My question is then:
Do you consider our use of JIRA, as production database, as a good idea?
It is reasonable to continue down this road and upgrading our server?
Will the server upgrade even fix the problems of bad performance, or is there underlying architecture in JIRA, that makes it bad at handling this way of using it?
If this question is not meant for this board, I am sorry.
For the last years i scrutinized every such request.
JIRA is a ticket system, not a fileserver and every tweak made (if only to increase attachment sizes from 10mb to 11mb) this will have an exponential effect, make stuff like backups, migrations, mirroring to test environments and upgrades a living hell. You are much better of adding a custom field that points to a network/samba/cifs/ftp/scp/git-repo path than actually including it all in the attachment directory.
Just my 5 cents, other people might not agree.
Thanks for your input. I will definitely look into your suggestion! This will also make it easier for me to make a case for my superiors
Our hosting company didn't agree, but I fear they were not the most impartial source, since whatever added cost we have, directly improves their bottom line....
Inside Jira - no, because you'll have exactly the same problems with it that you do with the current one. It's not the code lacking file-handling here, its the architecture of the server making it hard or impossible.
But if you want to integrate with external file stores (i.e. Jira running as one service, file store as another), then yes, there are quite a few - MattS already mentioned Box, but there are several apps for linking Jira into file stores.
Best thing to do is select a list of good file stores that works for you (ignoring Jira for now), and then look through the marketplace to see if there is a connector app for it for Jira.
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