Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Errors when using Agile Wallboard Gadget and Card Colors

When using the Agile Wallboard Gadget and it is connected with a board that uses card colours, the content of the board gets loaded except for the card colors and additionally I am getting an error message "Strategy not supported by the issue index"


When removing the card colours, the error message disappears and everything works fine.

Was anybody experiencing similar issues and was able to solve them? I still want to use the card colours.

4 answers

I also noticed this after upgrading from Jira 7


Any chance we can escalate/file this as a bug with Atlassian?

Found that on our Jira server, this was caused by Jira bug - JRASERVER-69372 which is fixed in 8.13.2.

This is caused by configuring a JQL Query in the card color configuration.  Verify with:

  1. Go to a board, then click Board > Configure;
  2. Click Card Colors;
  3. Check if the card colors are based on a JQL Query;
  4. If so, please attempt selecting any other methods (i.e. Assignee);
  5. Verify if the problem ceases to affect you;

Bob Schleiger

Hey Bob,

thanks for your reply and hint. We are using JQL-Queries but in our case I do not see a way of not using them, as the other color options are not sufficient.

But again thanks for your hint!

We have the same issue with DC License

I only get the error using MS Edge browser. No error if I use Firefox.

I also get this error when using Firefox.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

209 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you