Error when installing Jira

Viktor Gubanov June 24, 2019

Error connecting to MSSQL database. Help to understand!

2019-06-24 21:09:39,818 http-nio-8080-exec-6 ERROR anonymous 1269x18x1 1bvn6h2 0:0:0:0:0:0:0:1 /secure/SetupDatabase.jspa [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.
com.opensymphony.module.propertyset.PropertyImplementationException: Unable to load values for CacheKey[entityName=jira.properties,entityId=1]

 

 

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Nic Brough -Adaptavist-
Community Leader
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June 24, 2019

This can be caused by a number of things:

  • The account running Jira does not have full rights to read, write, execute or delete all the files in the installation.  Check that the files are all owned by the right user
  • The database settings are wrong - wrong collation set usually
  • The system does not have full access to the database - check the database user can log in and has full rights on all the tables in the database
Viktor Gubanov June 24, 2019

I mixed up the settings for Confluence with Jira. 

"SQL_Latin1_General_CP437_CI_AI"

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 24, 2019

You shouldn't be running the system with a system user for the database, it should be a dedicated user with full read/write/index etc inside the target database.  That will not be the problem here though, it's just something you will want to sort out in the long run.

What about the file ownership?  Have you tested that the user can get into the database ok?

Viktor Gubanov June 24, 2019

Thanks for help! it worked. I mixed up the instructions for "Confluence" 

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