Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error when installing Jira

Error connecting to MSSQL database. Help to understand!

2019-06-24 21:09:39,818 http-nio-8080-exec-6 ERROR anonymous 1269x18x1 1bvn6h2 0:0:0:0:0:0:0:1 /secure/SetupDatabase.jspa [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.
com.opensymphony.module.propertyset.PropertyImplementationException: Unable to load values for CacheKey[entityName=jira.properties,entityId=1]

 

 

1 answer

1 accepted

0 votes
Answer accepted

This can be caused by a number of things:

  • The account running Jira does not have full rights to read, write, execute or delete all the files in the installation.  Check that the files are all owned by the right user
  • The database settings are wrong - wrong collation set usually
  • The system does not have full access to the database - check the database user can log in and has full rights on all the tables in the database

I mixed up the settings for Confluence with Jira. 

"SQL_Latin1_General_CP437_CI_AI"

You shouldn't be running the system with a system user for the database, it should be a dedicated user with full read/write/index etc inside the target database.  That will not be the problem here though, it's just something you will want to sort out in the long run.

What about the file ownership?  Have you tested that the user can get into the database ok?

Thanks for help! it worked. I mixed up the instructions for "Confluence" 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

☕️ Monday coffee with Jexo: Weekly Atlassian news roundup | 21st June 2021

Hi community 👋, as every Monday we're bringing you a quick update on what happened in the Atlassian ecosystem last week. There were a few interesting events like for example the announcement of th...

65 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you