Recently after upgrading our Jira (Software to 7.11.2, Service Desk to 3.14.2) we observe weird behaviour when users are trying to export issues (via Search Issue) with SLA fields.
SLA fields are normally visible when we are searching for issues.
But when we try to export our results, SLA values are empty.
What's more funny, when we export issues to HTML and check HTML code, we can actually see values in code:
Does anybody have any ideas?
Hello @Ezop_Idea ,
The functionality is not avaliable in that version of Jira Service Desk,
As covered in the related feature request for this functionality:
You will want to upgrade to Jira Server 7.13.1 / Service Desk 3.16.1 version or later to export the SLA details.
Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events