Email service Help Desk

Question

Dears,

I want to do some steps in Jira and i want to ask how?

1-i want the customers to open issues via email to specific project like:

e.g: The customer will send email to "Me@mydomain.com" with his problem then jira will open a ticket automatically in this project only.

2-When the customer sends email with his problem an auto-reply email should be sent to him like:

e.g: Thanks for contacting**** your ticket number is***

Thanks for your kind support

Angélica Luz · Answer

On a service desk project, there is "Customer notification" where you can set a notification for the customer to receive when they create a request.

IT Admin_alclck · Answer

Thanks You Angelica for your response, there is no mention for auto-reply email is it also supported in Jira service desk?

Angélica Luz · Answer

Hi there,

I can see that you are using Jira Core but the functionality that you need is provided by Jira Service Desk.
I saw that you created a ticket with our customer advocates and they will give you more details about the product, but I'll share our documentation about requests by email for you to check:
- Receiving requests by email

Regards,
Angélica