I want to do some steps in Jira and i want to ask how?
1-i want the customers to open issues via email to specific project like:
e.g: The customer will send email to "Me@mydomain.com" with his problem then jira will open a ticket automatically in this project only.
2-When the customer sends email with his problem an auto-reply email should be sent to him like:
e.g: Thanks for contacting**** your ticket number is***
Thanks for your kind support
I can see that you are using Jira Core but the functionality that you need is provided by Jira Service Desk.
I saw that you created a ticket with our customer advocates and they will give you more details about the product, but I'll share our documentation about requests by email for you to check:
- Receiving requests by email
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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