Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email service Help Desk


I want to do some steps in Jira and i want to ask how?

1-i want the customers to open issues via email to specific project like:

e.g: The customer will send email to "" with his problem then jira will open a ticket automatically in this project only.

2-When the customer sends email with his problem an auto-reply email should be sent to him like:

e.g: Thanks for contacting**** your ticket number is***


Thanks for your kind support

1 answer

0 votes

Hi there,

I can see that you are using Jira Core but the functionality that you need is provided by Jira Service Desk.
I saw that you created a ticket with our customer advocates and they will give you more details about the product, but I'll share our documentation about requests by email for you to check:
- Receiving requests by email


Thanks You Angelica for your response, there is no mention for auto-reply email is it also supported in Jira service desk?

On a service desk project, there is "Customer notification" where you can set a notification for the customer to receive when they create a request.

Screenshot 2019-04-05_10-37-14.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

167 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you