Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email listener re-read emails already processed.

Tom Lister Community Leader Nov 12, 2019

We have changed a project from type Service Desk to Software and replaced the JSD email requests with an incoming email listener.

The new listener re-read all processed emails and created duplicate tickets. We were expecting the same behaviour as JSD i.e. only process unread emails.

Is this the listener behaviour when it first starts?

Is there a way to suppress this? (we can move all read emails to another folder but would prefer a Jira config solution)

 

1 answer

0 votes

Hi! 

better to delete from folder. 

I meet time to time with.

Move and read and set archive label - works, until something will not changed

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

136 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you