We have changed a project from type Service Desk to Software and replaced the JSD email requests with an incoming email listener.
The new listener re-read all processed emails and created duplicate tickets. We were expecting the same behaviour as JSD i.e. only process unread emails.
Is this the listener behaviour when it first starts?
Is there a way to suppress this? (we can move all read emails to another folder but would prefer a Jira config solution)