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Email listener re-read emails already processed.

Tom Lister Community Leader Nov 12, 2019

We have changed a project from type Service Desk to Software and replaced the JSD email requests with an incoming email listener.

The new listener re-read all processed emails and created duplicate tickets. We were expecting the same behaviour as JSD i.e. only process unread emails.

Is this the listener behaviour when it first starts?

Is there a way to suppress this? (we can move all read emails to another folder but would prefer a Jira config solution)

 

1 answer

0 votes

Hi! 

better to delete from folder. 

I meet time to time with.

Move and read and set archive label - works, until something will not changed

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