Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Editing fields and moving the order

I have had very little training on jira and I made some changes which are now preventing users to create tickets.  I moved some fields around and changed the descriptions on them. Now there are a couple of issue types that users aren't able to create as a result. What steps should I have taken to move fields around in an issue type?

I also went into field configuration and changed a field from required to optional.
The error message now appearing is:

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

I received this response:

This error is usually caused by a post function in the Create Issue transition.

To troubleshoot and debug:

  1. Find the workflow used by your Issue Type
  2. Find the "Create" transition
  3. Check all the Post Functions for problems

Either a certain add-on/plugin is disabled that was previously being used, or some post functions are not positioned in proper order and has problems on runtime, thus the issue can't be created.

If all post functions look ok, then you probably contact support at support.atlassian.com

 

I have received a suggestion for a fix but I can't even locate where the "Create" transition is or where to check the post functions for problems. Please help.

1 answer

1 accepted

0 votes
Answer accepted

I assume you are a jira admin.
first go to the project then click on the cogwheel, and check the summary.
if you click on workflow scheme, the blueich colored link.image.png

then you will see what issue type is connected to which workflow.

moving around field should not matter, as long as all fields are still available it should be ok generally, check you post functions for
image.png

Maybe there are some conditions there, that give you issues after your change

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Jira issue check and more advanced commit verifications for Bitbucket DC

Pre-receive hooks that verify the Git commit message, the modified files, and implement similar code change controls used to be requirements of large enterprises working in regulated industries only....

33 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you