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Editing fields and moving the order

I have had very little training on jira and I made some changes which are now preventing users to create tickets.  I moved some fields around and changed the descriptions on them. Now there are a couple of issue types that users aren't able to create as a result. What steps should I have taken to move fields around in an issue type?

I also went into field configuration and changed a field from required to optional.
The error message now appearing is:

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

I received this response:

This error is usually caused by a post function in the Create Issue transition.

To troubleshoot and debug:

  1. Find the workflow used by your Issue Type
  2. Find the "Create" transition
  3. Check all the Post Functions for problems

Either a certain add-on/plugin is disabled that was previously being used, or some post functions are not positioned in proper order and has problems on runtime, thus the issue can't be created.

If all post functions look ok, then you probably contact support at


I have received a suggestion for a fix but I can't even locate where the "Create" transition is or where to check the post functions for problems. Please help.

1 answer

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Answer accepted

I assume you are a jira admin.
first go to the project then click on the cogwheel, and check the summary.
if you click on workflow scheme, the blueich colored link.image.png

then you will see what issue type is connected to which workflow.

moving around field should not matter, as long as all fields are still available it should be ok generally, check you post functions for

Maybe there are some conditions there, that give you issues after your change

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