Summary: The problem is based on the large volume of information that is handled and the lack of connection between the points that end up generating a time out error in the production environment. keep in mind that there is no intention of adding new fields to make the links.
Attached error, I don't know if it happened to someone that it took so long to resolve, I have an updated Jira server just like the eazybi
Hi @Cristian Zuccalá ,
The main reason for timeout errors is complex reports with large data amounts. You may increase the query timeout to 720 seconds (12 minutes) which is quite a lot. Please note that the timeout limit works as a safeguard to protect eazyBI and server where it is installed from resourceful or never-ending requests caused by massive or poorly built reports. Please consider reducing the limit for the timeout for up to a few minutes (https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/advanced-settings#Advancedsettings-Increasequerytimeout).
We always suggest checking out if there is a room for the report optimization as well.
You may send a report definitions to eazyBI Support (support@eazyBI.com) for inspection. There is a short instruction on how to get report definition: https://docs.eazybi.com/eazybijira/analyze-and-visualize/create-reports#Createreports-Exportandimportreportdefinitions
Quick tip. From the screenshot, I can see that option Nonempty is disable. Please, enable option Nonempty to increase report performance and remove cycles that are not related to the selected Project or Epic (https://docs.eazybi.com/eazybijira/analyze-and-visualize/create-reports#Createreports-Pagedimensions)
Zane / eazyBI@support.com
Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...
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