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EazyBI - Error when drill through issues Edited

Hi there, 


I really love EAZYBI plugin but recently I am facing issue which is very inconvenient. 


When I select the "Drill through issues" button, very often, this pop-up is displaying : 


I initialy thought this was due to large number of issues, but : 

- It also happened with just 5 or 6 issues

- On this page I see that even with 919 issues, everything is working and very quickly. 


I tried to check logs files and understand where the problem can be. This is what I found : 



2019-12-12 10:19:39 +0100 INFO: [B97C2819:7d569ae8] Started POST "/plugins/servlet/eazybi/eazy/accounts/3/cubes/ALL%20TEAMs%20-%20ALL%20JIRA/query" for at 2019-12-12 09:19:39 +0000
2019-12-12 10:19:39 +0100 INFO: [B97C2819:7d569ae8] Processing by EazyCube::QueriesController#create as JSON
2019-12-12 10:19:39 +0100 INFO: [B97C2819:7d569ae8] Parameters: {"_json"=>[{"type"=>"pivot_table", "page"=>["[Issue Type].[Ticket]", "[Etablissement].[BAZ78 - Le Nôble Age - Clinique de Bazincourt (SSR)]", "[Status].[Clos]"], "columns"=>{"dimensions"=>[{"name"=>"Time", "include"=>"[Time].[(S-1)]", "preserve_order"=>true}]}, "rows"=>{"dimensions"=>[{"name"=>"Type de problème", "include"=>"[Type de problème].[Hardware]", "preserve_order"=>true}, {"name"=>"Catégorie de problème", "include"=>"[Catégorie de problème].[Terminal]", "preserve_order"=>true}, {"name"=>"Constat", "include"=>"[Constat].[PING KO]", "preserve_order"=>true}, {"name"=>"Bug identifié", "include"=>"[Bug identifié].[Terminal KO, OK après reboot manuel]", "preserve_order"=>true}, {"include"=>"[Issue].[Issue].Members", "preserve_order"=>true}], "nonempty"=>true, "filter"=>{"conditions"=>[{"expression"=>["[Time].[(S-1)]"], "operator"=>"<>", "value"=>"0"}]}}}], "account_id"=>"3", "cube_id"=>"ALL TEAMs - ALL JIRA"}


2019-12-12 10:19:54 +0100 INFO: [B97C2819:7d569ae8] Completed 200 OK in 14868ms (Views: 1.1ms | ActiveRecord: 3.4ms)


On my browser I see that the request seems to Timeout at 5s :



So at 5s the pop-up said that an error occured, but at 14s one 200 success code appear on logfile.


I don't see some errors in others logfiles. 


Two questions so : 

- Why is my request on 3 issues takes more than 14s ? 

- Why is EAZYBI so impatient?


Maybe @eazyBI Support can be very helpfull on that ? 


Thanks a lot in advance for your help !



4 answers

Hi Thomas,

Please generate the HAR file and send it to the eazyBI support with the eazyBI log files archive for inspection.


Best regards,

Janis Justaments

OK, thanks. I did that, I'm waiting for their return to complete this post.

Jeff Tillett Community Leader Jan 03, 2020

Are you still waiting for a reply almost a month later? We experience this too and eazyBI takes so long to provide meaningful reply's to issues. :(

Yes, they have answered to me ! But I can't take time to try and reply. My bad. 

I'll do that next week. 

Hi @Thomas AUVRAY 

Did you have an asnwer? Because we have the same issue. 

If you can share what's the problem.



Hi @Thomas AUVRAY 


Can you solve this problem?? I have the same issue.

If you resoled this, issue, can share it wiyh me.


Best Regards,


Please, contact eazyBI Support ( when you experience an error like this. The cause of the error might be different for each individual use case.

To the support requests include:

1) collect eazyBI log files (

2) generate the HAR file (



Zane /

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