I have created a ticket request form in the portal for use by IT or a manager.
The ticket fields are (with answers)-
Brand of Equipment: HP
Model Number of Equipment: HP 1234
Serial Number of Equipment: 123456
Active / In Storage: Active
Who has the equipment: John Doe
I have the work flow to take each ticket entered from the portal and move it automatically from create to done.
I need to be able to get a good report on these incidents that shows these fields and the only reports I can get from next-gen service desk is summary reports. When I choose "add series" I get a very basic chart, but not detail info. We don't want to go to an add-in/plug in.
Is it possible to do this? I would like to be able to see each field in a report.
It's not in reports - you can click on the Search block (or the magnifying glass icon) and choose Advanced search for issues.
Create your query there. You can add columns for the fields.
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