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Detailed Report, not summary


I have created a ticket request form in the portal for use by IT or a manager.

The ticket fields are (with answers)-

Brand of Equipment: HP

Model Number of Equipment: HP 1234

Serial Number of Equipment: 123456

Active / In Storage: Active

Who has the equipment: John Doe


I have the work flow to take each ticket entered from the portal and move it automatically from create to done.

I need to be able to get a good report on these incidents that shows these fields and the only reports I can get from next-gen service desk is summary reports. When I choose "add series" I get a very basic chart, but not detail info.  We don't want to go to an add-in/plug in.


Is it possible to do this? I would like to be able to see each field in a report.


1 answer

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Answer accepted
John Funk Community Leader May 13, 2020

Hi Pat - You can create a Filter with the details. 

I tried that and it still is just a summary file with a graph. It doesn't show the details of the tickets.

It's not in reports - you can click on the Search block (or the magnifying glass icon) and choose Advanced search for issues.

Create your query there. You can add columns for the fields.


Like Pat Long likes this

Thanks John, you are the bomb dot com!

John Funk Community Leader May 13, 2020

Haha - I am glad I was able to help. 🙂

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