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1 answer
Manon Soubies-Camy _Modus Create_
Community Leader 
Feb 25, 2021 Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Hi @Justin Ting and welcome to Community!
You could create an automation rule to add a flag to tickets not updated in the last 7 days. The rule would be something like:
And it would look like this when a ticket is flagged:
Hope this helps,
- Manon
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