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Days in Column/Status indicator in Next-Gen



In searching for how to get Days in Column/Status indicator in Next-Gen, I came across this older ticket - which led me after a couple jumps to the open ticket - (Gathering interest status).


I was instead wondering if anyone has found a way to achieve a similar result without it yet being a piece of first class functionality?




1 answer

1 vote

Hi @Justin Ting and welcome to Community!

You could create an automation rule to add a flag to tickets not updated in the last 7 days. The rule would be something like:

Capture d’écran 2021-02-25 à 13.52.26.png

And it would look like this when a ticket is flagged:

Capture d’écran 2021-02-25 à 13.53.43.png

Hope this helps,

- Manon

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