Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Dashboard for SLAs breached at different stages of Workflows for Open and Close tickets

Hi, 

Could you please help to create a Dashboard for SLAs breached at different stages of workflows for a open and closed tickets.

For. eg.

Need to know.

For open tickets:

How much tickets breaches SLAs for stage DMS reveiew

for ready to triage

for In progress

for Waiting for Customer

 for On hold

for Customer Acceptance 

 

Like So need to get dashboard for Closed tickets as well

1 answer

0 votes

Hi @Prateek Garg

Using the dashboards that Jira provides you can use the gadget "Service project report" and configure the following reports:

Screenshot 2021-07-21 at 09.19.35.pngScreenshot 2021-07-21 at 09.20.19.png

If you need more customized reports, you'll need to rely on third-party apps, have a look to the Atlassian Marketplace for "Service Management reports & charts" for different options.

We provide one of those commercial apps called Dashboard Hub for Jira, so obviously I'd recommend that one (pre-defined ITSM dashboard templates, +60 gadgets, external sharing, integrations with other products...). Here's a live demo dashboard ITSM dashboard  But check out the rest of the options too because there're other good apps for ITSM.

Regards

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

934 views 2 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you