Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,023
Community Members
 
Community Events
176
Community Groups

Custom JQL query

I need a JQL query that will show Issues not updated or commented on within 1 month. I have tried the following with no success :

Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" 

Project = Helpdesk AND updated<=4w

Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" = elapsed("30d")

Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" = breached(30d)

 

I need to be able to filter within the search Tickets that are not being updated or resolved within a 1 month timeframe in order to better enable escalation. 

2 answers

1 vote
Mikael Sandberg Community Leader Dec 15, 2022

In its simplest form this query should give you all issues that haven't been updated within the past 30 days:

updated < -30d

To extend it so you only get issues that are unresolved the query would look like this:

updated < -30d AND resolution = Unresolved

0 votes
iryna_k_SaaSJet_ Marketplace Partner Dec 15, 2022

Hello, @simon  !

We know how difficult to learn JQL syntax. So, my team recently released Text to JQL gadget . It's free.
Add-on allows you to create JQL queries in Jira using simple natural language.

Also, the app can:

  • Create JQL queries by voice
  • The gadget is customizable and accepts requests of different complexity
  • Receiving results of a query in 1-click

I hope it will help you!

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events