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I need a JQL query that will show Issues not updated or commented on within 1 month. I have tried the following with no success :
Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support"
Project = Helpdesk AND updated<=4w
Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" = elapsed("30d")
Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" = breached(30d)
I need to be able to filter within the search Tickets that are not being updated or resolved within a 1 month timeframe in order to better enable escalation.
In its simplest form this query should give you all issues that haven't been updated within the past 30 days:
updated < -30d
To extend it so you only get issues that are unresolved the query would look like this:
updated < -30d AND resolution = Unresolved
Hello, @simon !
We know how difficult to learn JQL syntax. So, my team recently released Text to JQL gadget . It's free.
Add-on allows you to create JQL queries in Jira using simple natural language.
Also, the app can:
I hope it will help you!