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Custom JQL query

I need a JQL query that will show Issues not updated or commented on within 1 month. I have tried the following with no success :

Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" 

Project = Helpdesk AND updated<=4w

Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" = elapsed("30d")

Project = Helpdesk AND updated <= -30d AND "Time spent waiting for support" = breached(30d)


I need to be able to filter within the search Tickets that are not being updated or resolved within a 1 month timeframe in order to better enable escalation. 

2 answers

1 vote
Mikael Sandberg Community Leader Dec 15, 2022

In its simplest form this query should give you all issues that haven't been updated within the past 30 days:

updated < -30d

To extend it so you only get issues that are unresolved the query would look like this:

updated < -30d AND resolution = Unresolved

0 votes
iryna_k_SaaSJet_ Marketplace Partner Dec 15, 2022

Hello, @simon  !

We know how difficult to learn JQL syntax. So, my team recently released Text to JQL gadget . It's free.
Add-on allows you to create JQL queries in Jira using simple natural language.

Also, the app can:

  • Create JQL queries by voice
  • The gadget is customizable and accepts requests of different complexity
  • Receiving results of a query in 1-click

I hope it will help you!

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