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Crowd Directory in JIRA, user key different from username


Crowd 3.7.0 (Build:#1270 - 2019-10-03)
Jira Server 8.5.2#805002-sha1:a66f935

We are using a LDAP Directory and a Crowd Directory in Jira.

The users from the LDAP Directory have the same values for "username" and "key", while the users form the Crowd Directory have different values:

username: myusername
key: JIRAUSERS2988

How can we mange to have the "key" with the same value as "username" with the Crowd Directory ?

Thanks in advance!


2 answers


I found this link

which explains, why the user-key is now different from the user-name.

My concern was, that some of our scripts/plugins may use the user-name, when it comes to specifiy the user-key and therefore causing potential problems.

This situation is also mentioned in the article.


If needed the script need to be modified to fetch the user-key by putting user id instead of directly considering user key as user id.

Would you please elaborate what is the issue you are facing with existing crowd user key? 

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