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We have the following request from our PD department and we are looking for solution:
The development team keep on forgetting to update the ETA´s of items in a timely manner. I would like to formalize a process where 2 email notifications are sent every day to every developer, if there are tickets matching the following criteria.
I've been advised the following:
Hi @Zhivko Zhelev if you have scriptrunner this can be easily achieved. You could setup your email templates, include JQL in it and send these out on scheduled jobs.
However, I am not able to find a way to set templates in ScripRunner nor any useful information on how to create templates using ScripRunner in their documentation https://scriptrunner.adaptavist.com/5.6.8/jira/builtin-scripts/ for this specific scenario, can you help here?. Also any advise on JQL query will be appreciated.
Do you also have access to Automation for Jira? Although it's true that ScriptRunner can easily accomplish this, Automation can be a lot simpler than ScriptRunner if you're not accustomed to writing your own Groovy scripts, as Automation handles all of this through an easy to use UI. If you have Automation, I could guide you how to set this up.