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Create one JIRA ticket for multiple JIRA automation rule invocations

I have a situation in which an octopus deployment can be associated with multiple JIRA tickets. However i don't want each JIRA automation to create a new JIRA ticket instead all these multiple parallel JIRA automation invocations should result in a single ticket.


I tried these 2 approached both failed:

   a. I tried setting a flag to use it to as concurrency check 

   b. I also tried implementing logic by using a JQL query to check for existence of a JIRA ticket and if not create one. - In this case all the multiple invocations created a ticket

Any inputs will be greatly appreciated.

2 answers

1 accepted

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Answer accepted
wwalser Atlassian Team Aug 20, 2020

This is a tough one and I don't think we have a solid solution inside Jira / Automation. There are multiple points for currency to leak back into whatever solution you come up with:

  • The concurrency originates outside of Jira, at the octopus deploy.
  • All deploy jobs may not be finished when the initial automation kicks off.
  • At the automation level, multiple automations can be running at the same time.
  • Jira can be async + concurrent itself.

Is there any point at which the octopus deploy collapses back to a single thing from which you could trigger the automation? Basically a way to ensure the automation is only kicked off once the whole set of jobs is truly complete?

0 votes
John Funk Community Leader Aug 18, 2020

Hi @amoiz  - Welcome to the Atlassian Community!

Can you share some more details as to what you have already? Maybe some screenshots?

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