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Copying/Pasting the screenshots from clipboard to the description and comments stopped working

Ji Li
Ji Li Feb 09, 2021

Copying and pasting the screenshots from clipboard to the description or comments no longer works.

It is not browser-specific as I have tested it with chrome and firefox.

It started to stop working either yesterday or today.

Please have it a priority and fix it ASAP.

Thanks.

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Daniel Eads
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 10, 2021

Hi @Ji Li ,

I'm sorry you've had this experience while trying to paste images. There was an issue with pasting images over the last couple days, which should now be resolved. Refreshing any issues you may have open and trying to paste again should work successfully now.

Thanks,
Daniel | Atlassian Support

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Ji Li
Ji Li Feb 10, 2021 • edited

Hi @Daniel Eads  Thanks for the prompt response. I just tried it out but pasting image feature is still not working on my end.

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Jens Lykkegaard
Jens Lykkegaard Jan 07, 2022 • edited

I have just identified that some settings in my Chrome prevent me for pasting pic's to the Jira text container, but when using Edge it works fine.

> Issue seems to be settings in Chrome <

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