Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,359,795
Community Members
 
Community Events
168
Community Groups

Comments disappears in JIRA software cloud based ticket

Many of my colleagues reported that their comments disappeared after they were posted to JIRA. However, I did not find any saving and deleting logs in the activity. Any ideas?

1 answer

0 votes

Hi @Shawn 

Comments don't have as much of an audit trail as other fields - but whilst creation and editing are not in the issue history, deleting should come up.

Check on an issue where a comment has disappeared - view the issue history and look for where a comment has been modified from the comment text to blank - this is tracking the deletion.

See if there is evidence of this and if not - let us know.

Personally, I set the permission scheme to not allow deletion of comments - but I'd suggest at least ensuring users don't have permission to delete each other's comments.

Ste

I didn't see any blank in the issue history. 

Hi @Shawn

Are you on the new or old issue view?

If the new view (including on Next-Gen) it actually states "<User> deleted a Comment"

If you cannot locate where a comment is edited to blank, perhaps look for "deleted" in the history instead.

Ste

I didn't see "deleted".

Why can't I upload screenshot in this ticket? I want to show you the screenshot.

Hi @Shawn 

You should be able to select the camera icon in the formatting bar when responding to me to add a screenshot :)

Ste

Yes. I tried. However, after selecting the picture, nothing happens.

Hi @Shawn 

Strange!

If however you don't have delete history at all, it'll be difficult to locate the issue.

Past this, I think it would be best to contact https://support.atlassian.com/ so they can explore this issue further for you!

Ste

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

168 views 1 6
Read article

Atlassian Community Events