Technicians forget to fill the worklog and enter only a comment in the ticket.
This isn't something that has a technological fix. Comments are not intended to be work logs, so there's no way to do this.
Your best option is simple education, you need to find out why youre technicians are not following the process and fix that.
Hi everyone 👋, I really like the format of the webinar opportunities summary that @Jimmy Seddon posts monthly on the Welcome Centre group. It's a great place to go to check that you didn...
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