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Closed issues showing up on Sprint when they should not

Drishti Maharaj
Drishti Maharaj June 8, 2022

Hi there, 

We are currently experiencing this problem where closed issues are showing up on a sprint when the issues were not on the backlog so the user couldn’t have moved it to the sprint. The user started the sprint without these tasks in the sprint container.

They appeared as closed once the sprint started.

We investigated and some of the issues had a change in the sprint value prior to the start of the sprint - there was a change 6 days ago where the the sprint value now included the new sprint name however the user indicated the tasks are not on the backlog so couldn’t have moved it into the sprint.

Is there any way these issues would be added to the sprint then?

We have checked the column configuration of the board and all "green" status are in the correct far right column.

Thanks.

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Jack Brickey
Jack Brickey
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June 8, 2022

Hi @Drishti Maharaj , being in the backlog isn't a requirement to be able to move an issue to a sprint. If the active sprint is somehow being added to the Sprint field then it will be added. BTW "closed" issues will not generally show in the backlog. Some questions:

  • Which column are these Closed issues appearing?
  • what does the history tab show on these issues? Do you see an entry where the Sprint field is updated and added to active sprint?
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Drishti Maharaj
Drishti Maharaj June 8, 2022

Hi @Jack Brickey

  • They are appearing in the far-right column under "done"
  • Yes, I do see the history where the sprint field is changed, however the user states because it was not on their backlog they couldn't have moved it to a sprint (which I suspect is wrong?)

1Capture.JPG

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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June 8, 2022

As I stated above being in the backlog isn't a requirement to appear on backlog and closed issues would not be on backlog. The question is - who or what is updating the Sprint field on closed issues? This should not be happening and should be corrected.

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Drishti Maharaj
Drishti Maharaj June 8, 2022

Thank you @Jack Brickey - we will look into it as to why they are changing a closed issue. Much appreciated. 

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