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Hello, is there a way in Jira that will change the ticket "TYPE" from Story to Bug ? we have raised a ticket , which is Bug but its been mistakenly raised as Story and i dont find any way to change it to Bug again!
Any help with this regard will be appreciated..!
If you don't have the "issue type" field on your screen you won't be able to change it. Add that field to your screen and you should be able to.
The other way to do it would be to "move" the issue to the new issue type.
I hope that helps.
The issue types cannot be changed because it is either using different workflows/field configurations as explained in https://confluence.atlassian.com/jirakb/some-issue-types-are-unavailable-due-to-incompatible-field-configuration-and-or-workflow-associations-278692623.html
So you would need to move the issues instead. Reason being, if you have a different workflow with different status names for Story and Bug and you change the issue type from Story to Bug, what should be the status of the issue when the issue type is changed?
Under Administration>Issues select "Issue Type Screen Schemes" and find the scheme associated with the project you are working in then click on configure. Does the Issue type Story have the same Screen Scheme as Bug? If so, then you should be able to just edit the issue type field in the issue (assuming you have permission). If the schemes are different then you can try using move.
In the issue there should be a "More" button. Click on the button and below "Convert to Sub-task" should be an option to "Move". You should be able to move the issue to story and choose what to do with fields that are present/required in one scheme and not the other.
Thanks , i tried move and I could change it!
But i did not understand first part u mentioned
Under Administration>Issues select "Issue Type Screen Schemes" and find the scheme associated with the project you are working in then click on configure.
I am unable to understand that. could not find Administration ? sorry I am new to Jira