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Cant add comments in local languages

Hello guys

Im new here, and new in Jira. We have a small office where we would like to lauch jira for Project & task Management 

But I have several issues

First of the issue is I cant add comment in local language. We use "ə" "ö" "ğ" "ü" and etc like letters in writing. So when I type in english comments are added, but when I type in Azerbaijan (Turkish) or Russian I get error 

 

Communications Breakdown

The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

Close this dialog and press refresh in your browser

 

 

Can u help me please to find issue?

 

im using jira core 1.8.0_202

Database version5.5.5-10.3.27-MariaDB

2 answers

0 votes
Radek Dostál
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Aug 09, 2021 • edited

Well, https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html says "Jira will not work on MariaDB".

 

MySQL itself tends to have problems with foreign/4-byte characters, but I am no DBA so can't elaborate in details other than to say that we used to have a lot of problems with MySQL. Not really foreign characters, but more often than not 4-byte chars, such as emojis/unicode chars.

 

The bottom case though is, MariaDB is not supported. Out of all the recommended databases, I'd say the least problems you will have is with Postgres, and if I remember correctly there are other benefits from doing that and Atlassian themselves are running on Postgres in Cloud, but I might be wrong.

0 votes
Alexander Pappert
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Jul 31, 2021

We use jira server and and comment in german with ä,ö,ü

maybe your SQL DB is configured in another laguage that does not support unicode

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