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Can you automatically move a ticket from status "In Progress" to "Suspended for now" after 8 hours

Hi Team,

 

To ensure a developer does not mistakenly leave their ticket "In Progress" overnight to continue collecting time worked on this ticket, is there a way to trigger the status to automatically move out of "In Progress" after a set amount of hours into a non timed status like "Suspended for Now?"

 

Thanks for your help!

2 answers

0 votes

Hi @Britneyw 

To the above tools, you can also try SLA Time and Report. It lets you set a time limit for issue list you need and choose automate action for an exceeded issue notification, changing reporter, priority or changing status (as you are asking)

Hope it helps 

0 votes

Hi @Britneyw ,

It should be doable with PowerScripts or ScriptRunner apps.

However, you might also consider an automated time tracking from the following apps:

* Clockwork Free

* Clockwork Pro

The automated mode counts only 8h (or other configured time) for a day when the ticket is left  "In Progress" overnight. 

Cheers,
Jack

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