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Can't see Story option while creating an issue


I've created a number of projects in Jira, they were all created as Basic Software projects, this option does not provide the "story" option when creating an issue. It looks like under the Scrum option it does, is it possible to enable stories in the Basic option or is it possible to convert the project from Basic to Scrum?



1 answer

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The project templates are just templates, they create a load of schemes for the project you are creating.

There is no reason you can or should not modify the created projects to suit you better.  If you want an issue type of Story, go ahead and add it.  Go to project admin and look for the "issue type scheme".  Go into that, and add Story to it.  (You may need to create a new issue type if you don't have it already)

Awesome, thank you Nic! That worked.


Found under Project settings>Issue types > +add issue type

I am very new to this. I am working through a tutorial for the first time. My Jira account is not giving me the option to Create  a story. The only options in the drop down are Epic or Task. I have edited the default issue type scheme to include Story. It does not include Task, which does appear in the Dropdown. 

I clicked on the Associate link, which tells me "No projects available to be associated with scheme Default Issue Type Scheme."

What am I missing please?

Like Andre Araujo likes this

Ok, a bit of a ramble on this one:

There are three "layers" (my word, not Atlassian's) of issue type in Jira Software:

  • Epic
  • Issue
  • Sub-task

(only really two layers in Jira Service Management or plain Jira Core - without Software, Epics are the same level as issues).

In the issue and sub-task layers, you can create many types of issue in a global list.  As an example, most Jira systems I run into have Issue level types called Issue, Story, Feature, and then sub-task level has types of sub-task and technical-task.  (They almost all also have "task" as an issue type too, but it's a coin-toss as to whether they're Issue or sub-task level)

One you have this global list of issue types, projects can use them to decide what issue types to offer you when you go to create (or edit or move) issues.  So, you can get different option lists depending on the project. 

Let's imagine you have a scheme that says your project can use:

  • Epic
  • Task
  • Story
  • Config (sub-task level)
  • Technical task (sub-task level)

This is where the level of type starts to matter.  When you go into "create issue", from the menu, or several other places, you will only be offered Epic, Task and Story.

This is because the sub-task level types are part of their parent issue and cannot be created outside a parent.  The basic create screen is not in the context of an existing issue, and hence cannot be used to create a sub-task level issue because it doesn't know what the parent might be

I'd argue for an issue-picker to appear myself, one that mandates you select an issue from all the unresolved issue level issues, but that's an improvement, not part of this explanation.

To create a sub-task level issue, you need to go into the parent you want it to be a part of, and use "create subtask" in there.  You will then be asked to select between Config and Technical task for the issue type.

I suspect your task type are sub-tasks, so they cannot be just created, they need to start from an existing issue level issue.

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