Can't add watchers

[Robert Broström]

Hi,

I can't add watchers or see the watchers in the new Jira issue view. This is very critical for us. I know that I can switch to the old Jira issue view but I asume that the old view soon will be closed. I could find some "questions" in the community about this but no clear answer on when this is added in the new Jira issue view.

Is there an answer on this?

Thanks,
Robert

[Irfan Mazli Mazuki · Accepted solution]

Hello @Robert Broström,

There is an existing Feature Request for the implementation of managing watchers feature: JRACLOUD-69751. Do visit the page, Vote and Watch to stay updated on the request progress. You may also leave comment there if you would like to share your feedback. The request will need to be reviewed by the Developers. If you would like to know more about how feature requests are handled, you may refer to Implementation of New Features Policy.

The workaround currently (as you already know) is to switch back to the old UI to manage the watchers.


Kind regards,
Irfan

[Alexey Matveev]

Hello,

It is not possible currently. Kindly have a look at this thread:

https://community.atlassian.com/t5/Jira-Core-questions/Where-has-Add-Watchers-gone-in-the-new-JIRA-view/qaq-p/774776

[Robert Broström]

I have read that and there is no answer what I can see from anyone in the Atlassian Team since April... and one of the last comments from other users was:

Diego
Is there a community manager that can at least offer where we are with this? This thread feels abandoned. Maybe this is something we should be all posting elsewhere
Calvin
Probably because this question is being considered "answered".   We should post a new question.

We use Jira in our business and it is rather critical that everything works, at least for that price we pay. 

[Alexey Matveev]

If you switch to the old view, you will be able to add a watcher.

[Robert Broström]

Hi Alexey,

Yes, I know that but they want us to use the new view and I have heard that they will close the old view soon.

Just wanted someone in the Atlassian Team to tell when this can be done and that they don't close the old view before we have all functions needed. 

[Mathias Koprek]

How can I switch to the old view? I can´t find the button.

[Alex Chao]

Even i switched to the old view, for some reason some service desk team members can't add watchers.   They can see the watchers box but once they type in a name, no auto pop-up for the user name.

Any idea?