Can't View Screens List

[Richard O_Connor]

Hi Everyone,

One of our users reported they could no longer access the "Screens" menu from the admin interface in Jira Core. They get a popup that simply says "We couldn't load screens".

We recently upgraded our Jira Core local server instance to 18.19.1, but it had been a while since anyone had tried to make modifications to any screens. So I can't tell if this is the cause.

The server log spits out a long error message each time the "Screens" menu button is pressed, I have attached the log below. Any suggestions where to go from here?

Thanks in advance.

---

021-09-24 10:53:06,051+1000 https-jsse-nio-8081-exec-17 ERROR myuser 653x14433x2 2xnfma x.x.x.x,0:0:0:0:0:0:0:1 /rest/api/2/screens [c.a.j.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
at jdk.internal.reflect.GeneratedMethodAccessor5176.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker.lambda$_dispatch$0(DispatchProviderHelper.java:181)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.lambda$invokeMethodWithInterceptors$0(DispatchProviderHelper.java:81)
... 3 filtered
at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
... 1 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 14 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)
... 36 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 43 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
... 3 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:83)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 8 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NumberFormatException: null
at java.base/java.lang.Long.parseLong(Unknown Source)
at java.base/java.lang.Long.valueOf(Unknown Source)
at com.atlassian.jira.rest.v2.issue.ScreenBean.lambda$expandFieldScreenWorkflows$2(ScreenBean.java:141)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)
at java.base/java.util.HashMap$KeySpliterator.forEachRemaining(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source)
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source)
at java.base/java.util.stream.ReferencePipeline.collect(Unknown Source)
at com.atlassian.jira.rest.v2.issue.ScreenBean.expandFieldScreenWorkflows(ScreenBean.java:144)
at com.atlassian.jira.rest.v2.issue.ScreenBean.lambda$new$1(ScreenBean.java:56)
... 5 filtered
at com.atlassian.jira.rest.v2.issue.ScreensResource.lambda$getScreenBeanCrawler$1(ScreensResource.java:571)
at com.atlassian.jira.rest.v2.issue.ScreensResource.lambda$prepareScreenBeans$3(ScreensResource.java:580)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)
at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.copyInto(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source)
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source)
at java.base/java.util.stream.ReferencePipeline.collect(Unknown Source)
at com.atlassian.jira.rest.v2.issue.ScreensResource.prepareScreenBeans(ScreensResource.java:583)
at com.atlassian.jira.rest.v2.issue.ScreensResource.getPaginatedFieldScreens(ScreensResource.java:462)
at com.atlassian.jira.rest.v2.issue.ScreensResource.getAllScreens(ScreensResource.java:439)
... 276 more

[Raul Pelaez]

Hello Richard,

Here our proposed solution:

https://mraddon.blog/2023/04/01/cant-view-screens-list-in-atlassian-jira-fixed/

Best regards!

[oconnr@endeavourenergy.com.au]

Turns out this was a bug in 8.19. It was fixed in 8.20

https://jira.atlassian.com/browse/JRASERVER-72788