Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,033
Community Members
 
Community Events
165
Community Groups

Can "Reporter" be searched by non-logged-in users via the new Service Desk "Portal Only Customers"?

I raised this question in a similar post last year (https://community.atlassian.com/t5/JIRA-Core-questions/Can-a-non-logged-in-user-access-or-set-the-reporter-when/qaq-p/382218#M24531) but am addressing it as a new question because of the advent of "Portal Only Customers", which 99% of my users are.

We allow anonymous ticket creation and would like the user to be able to set the "Reporter" field, however as a dynamic field, it is not searchable to a non-logged-in user.  Has this changed, or can it be allowed somehow in order to further leverage the portal-only-customers?  Our (lousy) work-around is adding a mandatory custom field "Name" to the ticketCreate screen, then having a Service Desk Technician go back through tickets and manually reconcile "Name" and "Reporter", a dreadful waste of energy.

1 answer

0 votes

Hi @Charles Rottero ,

anonymous users can't set Reporter. My suggestion is to add to creation screen a field like "Reporter email" and setup a custom postfunction that, based on that field, search the user and set it as reporter.

Fabio

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

232 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you