You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi there,
I look to change the ordering of our JSM Support Center Desk. Right now we can only order alphabetically , and via most popular.
Is there a way to simply move them around on the "Customize" Screen in the Desk? Or do we need to figure out a custom way?
Thanks!
Hello Dylan,
Thank you for reaching out to Atlassian Community!
The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, that's why the order may change from one day to another.
There is a feature request regarding the project's order in the portal:
https://jira.atlassian.com/browse/JSDSERVER-1472
Please, click on vote and watch to receive updates about the feature.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Can you please accept my answer :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I don't think this ordering by popularity is working at all.
There is a portal in there, where the sd contains 5 issues and hasn't been used in a long time, and it is ranked higher than other portals with more total issues and more recent activity.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Is there any way to reset it somehow? I feel like the ordering is completely static/broken in our case.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.