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Can I change ordering of Portal Cards on JSM Desk?

Deleted user Apr 27, 2022

Hi there,

I look to change the ordering of our JSM Support Center Desk. Right now we can only order alphabetically , and via most popular. 

Is there a way to simply move them around on the "Customize" Screen in the Desk? Or do we need to figure out a custom way?


1 answer

1 accepted

2 votes
Answer accepted

Hello Dylan,

Thank you for reaching out to Atlassian Community!

The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, that's why the order may change from one day to another.

There is a feature request regarding the project's order in the portal:

Please, click on vote and watch to receive updates about the feature.


Deleted user Apr 27, 2022

Noted! Thank you @Anzar 

Can you please accept my answer :)

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