Can I change ordering of Portal Cards on JSM Desk?

[Deleted user]

Hi there,

I look to change the ordering of our JSM Support Center Desk. Right now we can only order alphabetically , and via most popular. 

Is there a way to simply move them around on the "Customize" Screen in the Desk? Or do we need to figure out a custom way?

Thanks!

[Anzar · Accepted solution]

Hello Dylan,

Thank you for reaching out to Atlassian Community!

The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, that's why the order may change from one day to another.

There is a feature request regarding the project's order in the portal:

https://jira.atlassian.com/browse/JSDSERVER-1472

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Deleted user]

Noted! Thank you @Anzar 

[Anzar]

Can you please accept my answer :)

[Jörg Hoffmann]

I don't think this ordering by popularity is working at all.

There is a portal in there, where the sd contains 5 issues and hasn't been used in a long time, and it is ranked higher than other portals with more total issues and more recent activity.

[Jörg Hoffmann]

Is there any way to reset it somehow? I feel like the ordering is completely static/broken in our case.