This can be done with Automation for JIRA. Simply use the "Assign Issue" action and select "Assign to a member of a list or group". You will be then offered choice of "Load Balanced", "Round-robin" and "Random".
Round-robin assigning iterates over a list of users and assigns issues to them in turn. I have written this up in more details at:
I wonder if anyone know if there's a way for new issues to be auto assigned to developers in a round robin fashion.
or if there's a plug in for it.
Hi, this is possible. You should create a trigger in the database:
You have a support group with the users:
user_id User Name
This trigger will auto-assing a issue to the first user (1 - Michael), the next issue to the second user (2 - Roger), the next issue to the another user (3 - Tatiana), the next issue to the first user again (1 - Michael), etc.
CREATE DEFINER=`erodrigue`@`%` TRIGGER `mantis`.`mantis_bug_table_AFTER_INSERT` AFTER INSERT ON `mantis_bug_table` FOR EACH ROW
SET user_id=(SELECT CASE (SELECT handler_id
ORDER BY id DESC
WHEN 1 /*user id 1*/THEN 2 /*user id2*/
WHEN 2 /* user id 2*/ THEN 3 /*user id3*/
ELSE 1 /*user id 1*/
You should be replace the user_id code in the trigger.
It have 3 strategies namely
1. simple round robin
2. number/count round robin
3. estimate round robin
Any one of the above 3 round robin would be applied further depending on group configured, or select list option to group mapping configured.
So ultimately its a group on which roundrobin will get applied.
So, if you want simple round robin to be applied among "Developer" group users, simple add users to the developer group, and apply round robin for "Developer" group.
This plugin does not provided any way to apply round robin for individual user or agent, it gets applied through group.
Here is the documentation for plugin https://amrutsoftware.atlassian.net/wiki/spaces/PD/pages/5603333/Round-robin+Assignment+Plugin+User+Guide
Hope I was able to explain. Please let me know.