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Boards crashing after upgrading jira to 8.6.1 -> 8.7.1


After upgrading jira to the most current version all Boards are crashing.

  • Re-indexing - done
  • Plugins are in safe mode
  • Webbrowser - Firefox, Chrome, Edge - incognito
  • new jira installation

Can anybody point me in the right direction?


Exception: Uncaught TypeError: Cannot read property 'init' of undefined
Line: 3299
Column: 986
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
Stack trace
TypeError: Cannot read property 'init' of undefined
at Object.updateInternalFromNormalized (,jira.project.sidebar,atl.general,,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&jag=true&jaguser=true&locale=en-UK:3299:986)
at Array.forEach ()
at Function.b.each.b.forEach (
at Object.loadState (,jira.project.sidebar,atl.general,,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&jag=true&jaguser=true&locale=en-UK:1343:3222)
at Object.r.initializeState (,jira.project.sidebar,atl.general,,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&jag=true&jaguser=true&locale=en-UK:2200:6739)
at Object. (,jira.project.sidebar,atl.general,,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&jag=true&jaguser=true&locale=en-UK:8698:1818)
at c (
at Object.fireWith [as resolveWith] (
at Object.a. [as resolve] (



1 answer

0 votes
Daniel Ebers Community Leader Dec 06, 2020

Hi Krzysztof,

as you stated here it is a Jira Core product you are using - are you sure licensing is okay?

Apart from that there is a more generic knowledge base entry:

Other reports ended with a support request but the users did not report back how it was fixed finally.


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