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Autor wird nach Erledigung eines Tickets automatisch zum Bearbeiter

Hi,

wir haben das Problem, dass sobald ein Ticket auf "Erledigt" gesetzt wird, der Autor des Tickets automatisch als Bearbeiter zugewiesen wird. 

Hat jemand eine Idee, wie ich das abstellen kann? In den Einstellungen bin ich bisher leider nicht fündig geworden.

 

Danke und VG

1 answer

1 accepted

Hallo,

 

Bei uns ist das Verhalten auch so, aber gewollt. Wir haben dafür im Workflow beim Statusübergang eine Folgefunktion gesetzt: "Weist den Vorgang dem Autor zu." (Nr. 4 bei uns)

Bildschirmfoto 2020-08-28 um 13.15.29.png

Vielleicht hat das bei euch auch jemand eingestellt.

 

Beste Grüße

Das war es, vielen Dank für die schnelle Antwort!

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