We have an automation rule like screenshot below.
The aim is to inform support agents to follow communication on linked issues from another project (fyi: those were escalated to another team). We added automation that would copy a comment from one project to another, but it actually never worked.
When it should copy a comment, it already fails on the trigger step "When: Issue commented" with : "Issue event trigger could not retrieve this issue for further processing"
In Rule Details, we did specify "restrict to projects: WHSSUP and BIT"
+ Actor = user who triggered the event (or Automation for Jira if there aren't enough permissions)
Anybody understands why Jira Automation isn't able to retrieve the issue?
Today I had the same issue again.
Note: I have 2 similar rules (only difference is a link to another project).
I made your suggested change to one of the two rules.
Today, both rules failed again (for the same BIT ticket; which doesn't have any linked issue).
Thus your suggestion is not helping unfortunately
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