Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation for Jira rule will not enable

Hi, 

I've written a new rule (if it matters it uses regex to check the summary text of a Jira) but if it's enabled it won't save (spinning wheel) and when I disable it, while it will save my changes, I can't enable it from the dashboard. 

I click on the green button, it flashes on for a second, and then goes back to disabled. I have no idea why this is happening but it's incredibly frustrating. 

Thanks,

Lee 

1 answer

1 accepted

Answering my own question here but this is more for posterity and for any other people who may encounter this issue. I would also love to hear from the developers of the app to confirm my theory! :) 

I started to rebuild the rule from scratch (as it was working at one point) and it turns out that when I added a third if/else regex check, the problem occurred. Maybe my rule became too complex and ran out of memory? My regex may also have been grossly inefficient and could have hit a timeout of some sort. I'm not sure. I've asked my JaaS admin to provide me with logs to see if anything turns up. 

I fixed it by changing ^(?!MyText).+ to ^((?!MyText).)*$ 

Both expressions look for the absence of a certain string of text at the start of the summary text. The former version, however, is problematic when added multiple times in an if/then else statement. 

Hope this helps someone! 

Lee

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

248 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you