Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation - Ticket/Issue not transitioning on Build Deployment (w/ CircleCI)


I have an automation rule which ideally should transition an issue from `Status A` to `Status B` on a successful build deployment. 
The problem is that I can see a successful deployment, but the issue isn't transitioned. 

I'm using CircleCI w/ Jira Orb, config: 

version: 2.1

macos: xcode: 13.3.0

jira: circleci/jira@1.3.1

executor: xcode_executor
- checkout
- run: bundle
- run: bundle exec fastlane jira_automation

- jira-automation-job:
- jira/notify:
job_type: deployment

Jira Automation Rule: 
When: Build successful
Then: Transition issue to Status B

Pipeline logs: 

This job is passing, however another job in workflow is runningUpdate Jira with status: successful for 202Results from Jira: ERROR: unknown association

"unknownIssueKeys": [],
"unknownAssociations": [
"values": [
"associationType": "serviceIdOrKeys"
"acceptedDeployments": [
"pipelineId": "xxxx",
"environmentId": "xxxx",
"deploymentSequenceNumber": 202
"rejectedDeployments": []



Screen Shot 2022-04-25 at 8.50.30 PM.png

(the screenshot is for the deployment for one particular ticket - ending in `-92`)

2 answers

Update: this workflow/deployment setup is working fine now. The automation rule I had setup was incorrect. 

The rule I had:

When: Build successful
Then: Transition issue to Status B

Correct rule: 

When: Deployment successful
Then: Transition issue to Status B

Edit ^^ : pipeline logs were formatted

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

184 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you