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Automation Rule not triggered on planned date

amit anand
amit anand May 19, 2020

Hi Team,

I have automation rule scheduled for everyday this rule is triggered by inbuilt automation agent user and rule says that the ticket with status as planned should make transition in workflow at 8:00 AM

But execution is happening not on specific day but it happens on next day.

 

Rule Planned at 8:00 AM everyday: status = PLANNED and due < startofday(2)

Automation rule.PNG

Audit log result

Automation_Rule_log.PNGTicket_history.PNG

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John Funk
John Funk
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May 24, 2020

Hi Amit,

The times are based on UTC, so you need to figure out what time is 8:00 am for your time zone. For example a value of 3:00 pm for use US Central time is really 21 in the Automation rule. 

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amit anand
amit anand May 24, 2020

Hi John,

Thanks for an update and i agree on this !

In addition to this i have made some changes in the rule and remove check-box.

Its performing well now

automation6.PNG

 

Thanks

Amit Anand

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John Funk
John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 25, 2020

Great! Glad it is working for you now.  :-)

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