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how did you achieve this?
I've tried this for about 0.5 h now but all I get is an error on ticket creation.
I tried setting the field Watchers to the user name of the person in question.
I also tried to set the Perform As User option to a user with Manage Watchers permissions to avoid permission problems.
I'm hoping you've been able to find an answer to this in the past year, but on the off chance that you haven't, here it is:
Atlassian Cloud uses unique identifiers for users, not username. Here's how to find that:
Feel free to let me know if you run into any issues!