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Automatically adding a specific user as a watcher on status change


How can I automatically add a specific user as a watcher when case status changes in Jira Service Desk tickets?




I. Solomon

1 answer

Hi Israel

I think you need to use some plug-ins for that. Jira doesn't do it out the box. Do you use any automation plug-ins (Scriptrunner, Suite Utilities for Jira, Automation for Jira (pro))?

Hi, many thanks for your assistance.  We managed to make it happen.

We implemented  JSU post-function during status transition using Update Any Issue Field (JSU).

It works!

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