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Hello,
basically a customer wants to know and see everytime someone from his company opens a ticket with us.
I made a group with all the employees from that company and tried to do an automation:
when issue created and if User is a customer and memberOf("company") then _____.
This is where I am having issues because there is no option to add "request participants" to an issue.
I tried with adding an internal comment @emailOfCustomer in hopes that would add him as a participant but it does not.
I can send him an email but he wants to be able to add his own comments if needed...
I can "alert user" but he is not found, seems only admins/agents/ones with licence.
Any ideas what would be a good workaround here? Thanks in advance
Hi @Uros Arih ,
In native jira, there is no option for that. There is already a suggestion ticket which you can vote and watch
https://jira.atlassian.com/browse/JSDSERVER-1530
There are workaround using plugins.
1. Automation Lite for Jira plugin
2. Script Runner: https://confluence.atlassian.com/display/SDKB/How+to+Automatically+Add+Request+Participants+when+Creating+an+Issue
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