Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Auto add Request participants if poster is in certain group



basically a customer wants to know and see everytime someone from his company opens a ticket with us.

I made a group with all the employees from that company and tried to do an automation:

when issue created and if User is a customer and memberOf("company") then _____.

This is where I am having issues because there is no option to add "request participants" to an issue.



I tried with adding an  internal comment @emailOfCustomer in hopes that would add him as a participant but it does not.

I can send him an email but he wants to be able to add his own comments if needed...

I can "alert user" but he is not found, seems only admins/agents/ones with licence.


Any ideas what would be a good workaround here? Thanks in advance

1 answer

0 votes
Rilwan Ahmed Community Leader Jul 29, 2022

Hi @Uros Arih ,

In native jira, there is no option for that. There is already a suggestion ticket which you can vote and watch

There are workaround using plugins.

1. Automation Lite for Jira plugin 

2.  Script Runner:

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events