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Auto add Request participants if poster is in certain group

Hello,

 

basically a customer wants to know and see everytime someone from his company opens a ticket with us.

I made a group with all the employees from that company and tried to do an automation:

when issue created and if User is a customer and memberOf("company") then _____.

This is where I am having issues because there is no option to add "request participants" to an issue.

 

 

I tried with adding an  internal comment @emailOfCustomer in hopes that would add him as a participant but it does not.

I can send him an email but he wants to be able to add his own comments if needed...

I can "alert user" but he is not found, seems only admins/agents/ones with licence.

 

Any ideas what would be a good workaround here? Thanks in advance

1 answer

0 votes
Rilwan Ahmed Community Leader Jul 29, 2022

Hi @Uros Arih ,

In native jira, there is no option for that. There is already a suggestion ticket which you can vote and watch
https://jira.atlassian.com/browse/JSDSERVER-1530

There are workaround using plugins.

1. Automation Lite for Jira plugin 

2.  Script Runner: https://confluence.atlassian.com/display/SDKB/How+to+Automatically+Add+Request+Participants+when+Creating+an+Issue

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