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Attachments cannot be read

Rich Bean
Rich Bean Dec 13, 2021

We recently updated to 8.21.0 and now all attachments cannot be read. I have verified that uploading them puts them in the correct place and creates the thumbnail for image files, but Jira itself cannot read them aftewards.

I can find nothing helpful in the logs. I have ensured that the application has read/write perms (and verified by uploading a new attachment since updating) and am at a dead end.

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Pramodh M
Pramodh M
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Dec 13, 2021

Hi @Rich Bean 

Please navigate to Jira administration UI and find troubleshooting and support tools option to debug whether attachments are working fine.

Later we can find out the issue and wt is the cause.

Thanks,

Pramodh

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Rich Bean
Rich Bean Dec 13, 2021 • edited

@Pramodh M 

The troubleshooting page states that attachments are working correctly:

chrome_bc96jlQRAH.png

but this is what we see from an item:

chrome_H3wh7NB27f.png

and when attempting to open:

chrome_Bn6GFYM7q3.png

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Pramodh M
Pramodh M
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Dec 13, 2021

Please follow this KB and let me know if it works

https://confluence.atlassian.com/jirakb/attachment-thumbnails-not-displaying-after-jira-server-migration-830149793.html

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Rich Bean
Rich Bean Dec 13, 2021

I did find and check that one, thumbnailable is 1 in this instance:

Ssms_LhMfujnRVM.png

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