Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Assigning project to someone outside of company

Is it possible to assign a task to someone outside of your company.


Scenario: We are a Purchasing Dept, at times we need a Supplier to answer or address an issue.  Are we able to assign them these tasks?

1 answer

1 accepted

0 votes
Answer accepted

Hello Dave,

Welcome to the Atlassian community!

In order to be assigned to issues, a person must be added as a user to Jira Software and counted in Jira with a license.

In fact, there are some scenarios where multiple external users must access the internal UI of Jira to address questions. In that case, you have two possible approaches:

1 - If it is a limited number of external Users, you can create a single Jira user for each supplier, properly adding them to separate projects and restricting their permission to only see their issues. Each user will be counted as a license in your billing.

2 - You can create a single user to allow the access of multiple external suppliers/teams in case there is a big number of suppliers, where they will share this same user to access Jira. The viability of this approach would depend on what requirements you need. These would be some goals you could achieve: 

   - You can create a custom field to identify which is the "real person" current acting in the issues

   - Since they will be able to see each other issues, maybe a good approach would be to create a single user for each team

Let us know if you have any questions.

Thank you for your reply. This answered my questions. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Partner Webinar Opportunities: January 2022

Hi everyone 👋, I really like the format of the webinar opportunities summary that @Jimmy Seddon posts monthly on the Welcome Centre group. It's a great place to go to check that you didn...

139 views 3 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you