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Hi I am trying to create a filter so if any issues in my project sit in the resolved state for more than 3 days, they automatically transition to closed. Can someone please help me with this?
Here you go :
First test if all the issue in your project has been resolved with a resolution:
Paste this in Issues> Search for issues Section:
project = XXX and resolutiondate is not null and resolution is null and status = resolved
Zero issues is normal.
Then we can setup the rule in the automation Plugin
In the section select trigger > JQL filter Trigger
In the cron section: paste this for example if you want close all issue in resolved status, at 7.15 am every day
0 15 7 * * ?
Then paste the JQL code:
project = XXX and resolutiondate < -3d and status =resolved
(remember to change XXX with the key of your project)
Then in the next section Add Section
Set Choose Section > Transition Section
Then set the exact close transition (this is relative to your project's workflow). Start writing clos.. and then choose the correct one.
You can also check: Disable notification for this transition?
Then click next, save.
Hope you find it usefull,
There are settings at JIRA Admin to set final resoution.
Check the automation on left sidebar. Those are global settings. If you need project you can make it a post function on the workflow for that project.
Hope this helps.
It might be helpful if you tell us what tool or approach you're using to implement the auto-close.
Assuming your final status is "Closed" a query something like this should give you the list you're looking for:
resolutiondate < -3d and status != Closed