Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Advanced JQL Filter

Hi I am trying to create a filter so if any issues in my project sit in the resolved state for more than 3 days, they automatically transition to closed. Can someone please help me with this?

 

Thanks!

4 answers

1 accepted

Hi Kristen,

Here you go smile :

 

First test if all the issue in your project has been resolved with a resolution:

Paste this in Issues> Search for issues Section: 

project = XXX  and resolutiondate is not null  and resolution is null and status = resolved

Zero issues is normal.

Then we can setup the rule in the automation Plugin

In the section select trigger > JQL filter Trigger

In the cron section: paste this for example if you want close all issue in resolved status, at 7.15 am every day

0 15 7 * * ?

Then paste the JQL code:

project = XXX and resolutiondate < -3d and status =resolved

(remember to change XXX with the key of your project)

Then in the next section Add Section

Set Choose Section > Transition Section

Then set the exact close  transition (this is relative to your project's workflow). Start writing clos.. and then choose the correct one.

You can also check: Disable notification for this transition?

 

Then click next, save.

 

Hope you find it usefull,

Thanks

Sergio

it can be implemented using com.onresolve.jira.groovy.GroovyService

Please find an example here: https://scriptrunner.adaptavist.com/latest/jira/services.html

I'm trying to use the JIRA automation plugin

It might be helpful if you tell us what tool or approach you're using to implement the auto-close.

Assuming your final status is "Closed" a query something like this should give you the list you're looking for:

resolutiondate < -3d and status != Closed

I'm trying to use the JIRA automation plugin

Hi @Kristen Viscardi

There are settings at JIRA Admin to set final resoution.

Check the automation on left sidebar. Those are global settings. If you need project you can make it a post function on the workflow for that project. 

Hope this helps.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

270 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you