Hi I am trying to create a filter so if any issues in my project sit in the resolved state for more than 3 days, they automatically transition to closed. Can someone please help me with this?
Here you go :
First test if all the issue in your project has been resolved with a resolution:
Paste this in Issues> Search for issues Section:
project = XXX and resolutiondate is not null and resolution is null and status = resolved
Zero issues is normal.
Then we can setup the rule in the automation Plugin
In the section select trigger > JQL filter Trigger
In the cron section: paste this for example if you want close all issue in resolved status, at 7.15 am every day
0 15 7 * * ?
Then paste the JQL code:
project = XXX and resolutiondate < -3d and status =resolved
(remember to change XXX with the key of your project)
Then in the next section Add Section
Set Choose Section > Transition Section
Then set the exact close transition (this is relative to your project's workflow). Start writing clos.. and then choose the correct one.
You can also check: Disable notification for this transition?
Then click next, save.
Hope you find it usefull,