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Adding new users and administrator rights



I want to add admin rights to a user but I constantly get the message 'Unable to add the user to that group' ; You've reached the maximum number of users for your plan. To add this user, upgrade your plan.


To my best knowledge our plan should cover for adding a new admin. Can you please support so we can add an administrator.


Kind regards,


1 answer

Hi @Gilbert van den Heiligenberg ,

please check license limit for your JIRA core server

Probably, you reached the limit of your license so you can't add new user to JIRA.

If the user has already access to jira, you should be able just to add it to one of the group defined as JIRA System Administrator or JIRA Administrator into JIRA Global Permission.

Please, let us know.


It was indeed a license limit, but hard to find. Long time ago a trial version was implemented for 'Jira Statuspage'. It was configured to be added by default based on the administrator role. The limit of this free version is set to 20 users.

Thanks for the support.

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