Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,464,704
Community Members
 
Community Events
176
Community Groups

Adding new users and administrator rights

Hi,

 

I want to add admin rights to a user but I constantly get the message 'Unable to add the user to that group' ; You've reached the maximum number of users for your plan. To add this user, upgrade your plan.

 

To my best knowledge our plan should cover for adding a new admin. Can you please support so we can add an administrator.

 

Kind regards,

Gilbert

1 answer

Hi @Gilbert van den Heiligenberg ,

please check license limit for your JIRA core server https://confluence.atlassian.com/adminjiraserver/licensing-your-jira-applications-938847718.html

Probably, you reached the limit of your license so you can't add new user to JIRA.

If the user has already access to jira, you should be able just to add it to one of the group defined as JIRA System Administrator or JIRA Administrator into JIRA Global Permission.

Please, let us know.

Fabio

It was indeed a license limit, but hard to find. Long time ago a trial version was implemented for 'Jira Statuspage'. It was configured to be added by default based on the administrator role. The limit of this free version is set to 20 users.

Thanks for the support.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events