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Add Reporter as Watcher Automatically when Issues Created


I have noticed that when a user creates an issue via Service Desk, that user is the reporter but does not automatically become allocated as a watcher.

Is there a way to automate this so a reporter becomes a watcher without manually doing anything to the issue?


2 answers

1 accepted

2 votes
Answer accepted
John Funk Community Leader Sep 16, 2021

Hi Drishti,

Create an Automation for Jira rule based on an Issue Created trigger.

Then add an new action for Manage Watchers

In the add watcher section, use {{issue.reporter}}

Hi @John Funk @Drishti Maharaj , yes I tested it and it works perfectly if the user has a permission to view the issue in Jira (not only on customer portal). But from the question it is not clear what type of user creates an issue on portal.

Like John Funk likes this

Hi @Drishti Maharaj you can do it with an automation but you need the user to be able to view the issue in Jira Service Management, not only on Customer portal. Is it your case?

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