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I would like to creat a dashboard for a project. I added to the issues a multiple choice field. I would like to make a statistic using "Grouped Filter Results (by sumUp)" or " Filter Results (by sumUp)" but the information "Access to sumUp is restricted" is showed - why?
Your admins have not granted you the permission to use it (or restricted it, annoyingly, sumup does restricted access, a different model to the rest of Jira)
Get them to go to Admin -> Sumup Administration -> Settings and check the access permissions.