Access to Tickets for Service Desk Team

Jane Harford October 24, 2021

Hi

We have just starting using Jira Service Management. We need Service Team members to be able too view tickets when they are a request participant and when they are tagged in an internal note. At the moment the Service Team members can only view their own tickets (tickets assigned to them). 

Thanks

 

1 answer

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 24, 2021

Hi @Jane Harford

I would review the permission schema for your JSM project and ensure that that "Service Team Members" are added to the "Browse Issues" permission.

Regards

Jane Harford October 24, 2021

Hi @Fabian Lim 

Thanks for your suggestion.

We don't have a "Browse Issues" permission, but we have a "Browse Projects" permission that is already granted to the Service Team Members.

Regards

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events