Access to Tickets for Service Desk Team

[Jane Harford]

Hi

We have just starting using Jira Service Management. We need Service Team members to be able too view tickets when they are a request participant and when they are tagged in an internal note. At the moment the Service Team members can only view their own tickets (tickets assigned to them). 

Thanks

[Fabian Lim]

Hi @Jane Harford

I would review the permission schema for your JSM project and ensure that that "Service Team Members" are added to the "Browse Issues" permission.

Regards

[Jane Harford]

Hi @Fabian Lim 

Thanks for your suggestion.

We don't have a "Browse Issues" permission, but we have a "Browse Projects" permission that is already granted to the Service Team Members.

Regards