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Access to Tickets for Service Desk Team


We have just starting using Jira Service Management. We need Service Team members to be able too view tickets when they are a request participant and when they are tagged in an internal note. At the moment the Service Team members can only view their own tickets (tickets assigned to them). 



1 answer

0 votes
Fabian Lim Community Leader Oct 24, 2021

Hi @Jane Harford

I would review the permission schema for your JSM project and ensure that that "Service Team Members" are added to the "Browse Issues" permission.


Hi @Fabian Lim 

Thanks for your suggestion.

We don't have a "Browse Issues" permission, but we have a "Browse Projects" permission that is already granted to the Service Team Members.


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