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Access to Tickets for Service Desk Team

Jane Harford
Jane Harford Oct 24, 2021

Hi

We have just starting using Jira Service Management. We need Service Team members to be able too view tickets when they are a request participant and when they are tagged in an internal note. At the moment the Service Team members can only view their own tickets (tickets assigned to them). 

Thanks

 

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Fabian Lim
Fabian Lim Community Leader Oct 24, 2021

Hi @Jane Harford

I would review the permission schema for your JSM project and ensure that that "Service Team Members" are added to the "Browse Issues" permission.

Regards

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Jane Harford
Jane Harford Oct 24, 2021

Hi @Fabian Lim 

Thanks for your suggestion.

We don't have a "Browse Issues" permission, but we have a "Browse Projects" permission that is already granted to the Service Team Members.

Regards

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